As a premier provider of Outdoor Recreation Insurance and Outdoor Adventure Insurance, OIG offers excellent service in a letter from the president Glenn Sudol:
As President of Outdoor Insurance Group, I always ask myself how I can create value for my customers, when we are selling a promise that most clients will never cash in on.
As an insurance agency, we have no control over policy pricing or market availability. Our long-term relationships with multiple specialty insurance companies deliver premium price negotiation for our clients due to our volume.
To create the best insurance solutions for each client, our seasoned account managers tap into their intimate knowledge of all of the recreation businesses we serve. But, I don’t think the real value stems from these agency functions. After being in this business for over 20 years, the answer always comes down to service. Excellent service that goes beyond customer expectations is how we must differentiate ourselves day to day from other insurance agencies. The way we treat our clients explains why we keep over 90% of them year-over-year.
It’s no secret that people outside of the agency don’t enjoy purchasing insurance. People don’t like to buy it and they don’t like to have to use it. The process can be daunting, with complex claims service and varied pricing options. But insurance is a necessary evil. Every day, my loyal employees truly enjoy taking on the total responsibility of insurance solutions for clients which results in superior customer service that separates our team from the pack.
You have to trust and rely on your insurance agent. That’s how we create value for customers: we sell a promise and we provide a service. To be a leader in this industry, service has to be paramount in everything we do, from greeting callers to fulfilling the most complex of claims.
So, as we gear up to handle insurance for the upcoming busy seasons, outfitters and guides looking to purchase, renew, or update an outdoor adventure insurance or outdoor recreation insurance plan are invited to call today for a free consultation (888) 683-7808.
Outdoor Insurance Group offers outdoor recreation insurance and outdoor adventure insurance to adventure outfits including hunting, fishing, surfing, paddle boarding, horseback riding, hiking, kayaking and canoeing, camping and ATV tours and more. All agents have personal experience in these sporting areas to get you the most out of your insurance policy with the most cost effective plan.